Privacy Policy

Last Updated: September 25, 2026

Grassroots Media respects your privacy and is committed to protecting the personal information you provide when using our website or communicating with us. This Privacy Policy explains how we collect, use, store, and protect your information.

1. INFORMATION WE COLLECT

When you contact us, request a quote, book a consultation, submit a project enquiry, or otherwise interact with our website, we may collect information such as:

  • First and last name
  • Email address
  • Phone number
  • Business or company information
  • Project details and requirements
  • Budget information
  • Information about how you heard about us
  • Any other information you voluntarily provide through our website or communications

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Respond to enquiries and requests
  • Provide quotes and consultations
  • Communicate with you about your project
  • Provide and manage our services
  • Process and manage client relationships
  • Improve our website, services, and customer experience
  • Send service-related communications
  • Maintain website security and prevent misuse
  • Meet applicable legal and regulatory requirements

3. PROJECT ENQUIRY INFORMATION

Information submitted through our project enquiry or contact forms may be used by Grassroots Media to understand your requirements, prepare a proposal or quotation, communicate with you, and provide the requested services.

We do not require you to provide more personal information than is reasonably necessary to respond to your enquiry or provide the requested service.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to help provide functionality, understand website usage, improve performance, and support website security.

Depending on the technologies used on the website, you may be able to control certain cookies through your browser settings or available cookie preferences.

5. ANALYTICS AND WEBSITE TECHNOLOGIES

We may use analytics, performance, advertising, or other website technologies provided by third parties to understand how visitors use our website and to improve our services and marketing activities.

These third-party services may collect information in accordance with their own privacy policies and terms.

6. HOW WE SHARE INFORMATION

Grassroots Media does not sell your personal information.

We may share information with trusted service providers, contractors, technology providers, hosting providers, or other third parties when reasonably necessary to operate our business, provide services, communicate with you, maintain our website, or complete a project.

We may also disclose information where required by law, legal proceedings, regulatory requirements, or to protect the rights, safety, and security of Grassroots Media, our clients, or others.

7. THIRD-PARTY SERVICES

Our website and services may use third-party platforms and services, including website hosting, analytics, communication tools, payment services, video hosting, social media platforms, and other technology providers.

These third parties may process information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use through our website.

8. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or through our website.

9. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to certain personal information we hold about you and to request correction of inaccurate information.

You may also have other rights available under applicable Jamaican data protection laws.

To make a privacy-related request, please contact us using the contact information provided below.

11. CHILDREN’S PRIVACY

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. EXTERNAL LINKS

Our website may contain links to websites, social media platforms, or other third-party services. We are not responsible for the privacy practices, content, or security of those external websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

13. INTERNATIONAL DATA TRANSFERS

Some of our service providers or technology platforms may process or store information outside Jamaica. Where personal information is transferred or processed outside Jamaica, we will take reasonable steps to ensure that appropriate safeguards are applied as required by applicable law.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

15. CONTACT US

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your personal information is handled, please contact Grassroots Media.

Grassroots Media
Creative Media, Digital Solutions, and Visual Storytelling.